Legal Policies
Bali Fast Tracks Policies — Refund, Privacy & Terms
Plain-English policies covering refunds, privacy, and terms of service. We commit to fair treatment, transparent pricing, and Indonesian PDP Law / GDPR compliance.
Our Policies — Quick Index
Refund Policy
Free cancellation up to 24 hours before service. Full refund policy →
Privacy Policy
We never sell data. Indonesian PDP Law + GDPR compliant. Full privacy policy →
Terms & Conditions
Plain-English service terms. Indonesian law applies. Full terms →
Why We Publish Plain-English Policies
Most airport service operators bury cancellation rules, refund timelines, and data handling in dense legal text. We disagree with that approach. Travellers booking a $55–$899 service have a right to understand what they're agreeing to in plain language.
Our policies are written by humans for humans. Where Indonesian law requires specific phrasing, we cite the legal basis but explain it in plain English. Where international consumer-protection rules (EU GDPR, UK DPA) grant additional rights, we honour them globally regardless of where you booked from.
Refund Policy
Quick summary
- Free cancellation up to 24 hours before service
- 50% fee for cancellations 4–24 hours before
- Within 4 hours non-refundable but reschedulable for $10 fee within 30 days
- Airline-cancelled flights get 100% refund regardless of timing
- Force majeure events get 100% refund or unlimited reschedule
Privacy Policy
Quick summary
- We collect only what's necessary for service delivery
- We never sell data to anyone, ever
- Compliance with Indonesian PDP Law (UU 27/2022), EU GDPR, UK DPA 2018
- Your rights: access, correction, deletion, portability, objection
- Retention: 2 years for active records, 7 years for accounting (Indonesian tax law)
- Payment data handled by Stripe/PayPal; we never store card numbers
Terms & Conditions
Quick summary
- Service scope clearly defined for each tier (Essential, Premium, VVIP)
- Indonesian law applies (UU No. 10/2009 Tourism Law + UU No. 8/1999 Consumer Protection)
- Disputes heard in Pengadilan Negeri Denpasar (Bali District Court)
- Liability cap equal to amount paid for service
- EU/UK consumers retain rights under local consumer-protection laws
Compliance & Certifications
- TDUP — Tourism Business License (Indonesian Ministry of Tourism)
- NIB — Business Identification Number (Indonesian government)
- NPWP — Corporate Tax Registration (Indonesian tax authority)
- Indonesian PDP Law (UU 27/2022) — data protection compliance
- EU GDPR — for European travellers
- UK DPA 2018 — for UK travellers
Questions About Our Policies?
Common Questions
Frequently Asked Questions
Free cancellation up to 24 hours before service. 50% fee for 4-24 hours before. Non-refundable within 4 hours but reschedulable within 30 days for $10 fee. Airline-cancelled flights get 100% refund regardless of timing.
Yes. We comply with EU GDPR for European travellers, UK DPA 2018 for UK travellers, and Indonesian PDP Law (UU 27/2022) for all travellers. Same rights apply: access, correction, deletion, portability, objection. Email privacy@balifasttracks.com to exercise any right.
Pengadilan Negeri Denpasar (Bali District Court) under Indonesian law. EU and UK consumers retain rights under local consumer-protection laws and may file complaints with their local authority. We've never had a complaint reach a consumer authority — we resolve directly via good-faith mediation.
No, never. We collect only what's necessary for service delivery, share with parties legally required (Indonesian immigration, airport authority for greeter access, payment processors), and retain only as long as required by Indonesian tax law (7 years for accounting records, 2 years for active service data).