Contact Bali Fast Tracks — 24/7 WhatsApp, Phone & Email
We respond within 4 minutes during business hours and 12 minutes overnight. WhatsApp is fastest. Office in Kuta, Bali. Operations 24/7 every day of the year.
How to Reach Us
WhatsApp — The Fastest Way
WhatsApp is the fastest way to reach Bali Fast Tracks for any of the following:
- Booking inquiries (we send a quote within 4 minutes)
- Booking changes (flight changes, date changes, tier upgrades)
- Live support during your service (your greeter has direct WhatsApp)
- Cancellation requests (refund processed within 24 hours when policy allows)
- Questions about VOA, tourism levy, customs, or any Bali airport process
Phone Support
If you prefer voice, our phone line is staffed 24/7. Call +62 811-3809-193. International callers should dial +62 then drop the leading 0 (so the number becomes 62 811-3809-193). Standard international call rates apply; we recommend WhatsApp Voice or a calling app to avoid roaming charges.
Email — For Detailed Inquiries
hello@balifasttracks.com — bookings & general
Use this for booking inquiries, package questions, partnership proposals, and general queries. Response within 4 hours during business hours (09:00–18:00 WITA, GMT+8) and within 12 hours overnight.
operations@balifasttracks.com — emergencies & service issues
Use this if you experience an issue during a service (greeter no-show, lost baggage support, escalation needs). This inbox is monitored 24/7 by senior operations team — response within 30 minutes around the clock.
groups@balifasttracks.com — group, corporate, and bespoke
Use this for groups of 10+ pax, corporate retreat planning, wedding parties, tour group manifests, and Elite VIP inquiries. Response within 4 working hours from our group coordinator.
Office Address
Jl. Bypass Ngurah Rai, Kuta, Bali 80361
Indonesia
Office hours
- Monday – Friday: 09:00 – 18:00 WITA (GMT+8)
- Saturday: 09:00 – 14:00 WITA
- Sunday: closed (operations team still active 24/7 — contact via WhatsApp)
The office is located on the Bali bypass road approximately 8 minutes from Ngurah Rai International Airport. Parking available on-site.
Common Inquiries
I have a flight in 3 hours and want to book — is that possible?
Yes, in most cases. Bookings made within 4 hours of scheduled arrival are subject to greeter availability and a $10 rush fee. WhatsApp us immediately at +62 811-3809-193 with your flight number and we will confirm within 10 minutes whether we can serve you.
My flight is delayed — do I need to do anything?
No. We monitor your flight via airline data feed. Greeters reposition automatically. We will WhatsApp you within 30 minutes of any delay announcement to confirm we have updated your service window.
I want to upgrade or change my booking
WhatsApp us with your booking confirmation number and the change request. Tier upgrades, date changes, passenger additions, and add-ons can typically be processed in under 5 minutes if your service is more than 4 hours away.
I want to cancel
WhatsApp or email with your booking confirmation number. Our cancellation policy: free cancellation up to 24 hours before service; 50% fee 4–24 hours before; non-refundable within 4 hours but reschedulable within 30 days for $10 fee.
I have feedback or a complaint
We take feedback seriously. WhatsApp or email operations@balifasttracks.com with your booking number and details. Our operations director responds personally within 24 hours.
Press & Partnership Inquiries
For press inquiries, partnership opportunities, or interviews, contact hello@balifasttracks.com with subject line "Press" or "Partnership". Our marketing team responds within 2 working days.
Social Media
Follow us for travel tips, Bali airport updates, and customer stories:
- Instagram: @balifasttracks
- Facebook: facebook.com/balifasttracks
- LinkedIn: linkedin.com/company/balifasttracks
- Tripadvisor: tripadvisor.com/Attraction_Review-Bali-Fast-Tracks